Edmonton woman quits Claire’s after refusing to pierce tearful seven-year-old’s ears

The company says it has reiterated and clarified its policy to all staff

Raylene Marks, who quit a job at a Claire’s store in Edmonton, wrote an open letter to the company asking them to change their piercing policy after an incident with a seven-year-old girl. (@bargainmoose/Flickr)

An Alberta woman quit her job at a Claire’s store after she was told she should not have refused to pierce a crying seven-year-old girl’s ear.

Raylene Marks posted an open letter to Facebook last weekend, asking the U.S.-based accessories and jewelry retailer to change their “right to refuse a piercing” policy after an incident the week prior at one of the stores in the Edmonton area.

The girl who came into the store with her mother “pleaded and sobbed for 30 minutes not to be pierced,” Marks wrote.

“She expressed that she didn’t want us touching her, that we were standing too close, that she was feeling uncomfortable. She made it clear she no longer wanted to get her ears pierced.”

Marks said the mother told her daughter they could leave, but that she was also pressuring the child to go through with it.

Marks told her colleague she wasn’t going to do it, and was relieved when the mother decided they would indeed go home.

The next day, she said she told her manager about it and was told she “would have had no choice but to do it.”

She said she suggested a scenario in which a mother is physically restraining the child, yelling at her to get the piercing, while the girl cries and protests.

“My manager did not hesitate to respond, ‘Yes, you do the piercing.’”

She said gave her notice that day.

READ MORE: Parents in this B.C. city can no longer opt kids out of class for personal beliefs

Marks went on to say Claire’s policy states an employee can only refuse to perform a piercing “if it won’t be successful,” and no mention of a right to refuse if they are concerned about a child’s welfare.

“I implore you to consider changing this policy that blatantly ignores every child who vocally protests, cries, shows obvious signs of distress or is physically restrained by their alleged guardian while they sob and beg to be released,” she wrote.

A public relations firm responded on behalf of Claire’s, saying in an email the company feels Marks acted appropriately, and reiterated and clarified the policy to all staff to ensure its intent is clear.

“We are investigating the specific store instances she mentions, and will take appropriate corrective action,” the statement said. “Customer well-being is our main priority and our existing ear piercing policy ensures that if a child is distressed or resisting the procedure, Claire’s employees can refuse to continue the piercing.”



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Easter family fun in Castor!

PALS Park was a hub of activity on April 20th

The Beaverdome Renovations are complete, and the project came in nearly on budget

The renovation was brought before council one more time during the April 8th meeting

Lending a helping hand

Presentation to the Castor Foodbank was made on April 17th

OPINION: Jason Kenney won by portraying himself as the Guardian of Alberta

How did Kenney do it? He never considered himself an opposition leader and didn’t pretend to be one.

Kenney talks pipelines with Trudeau after election win, calls it cordial

Almost a year ago Kenney dismissed Trudeau as a dilettante and a lightweight

Homeless activists outside Notre Dame demand ‘a roof too’

Wealthy people have donated millions to effort to rebuild cathedral after devastating fire

Robbery in Leduc County estimated at $40,000

Leduc RCMP investigate break and enter and theft of firearms

Singh says childhood abuse steeled him for scrutiny and stress of politics

He recounts the assaults for the first time in his book Love & Courage

Despite five extra weeks’ parental leave in Canada, dads still face stigma: survey

One reason people said dads don’t need leave is because they can just bond with their kids at weekend

Calgary’s public school board responds to Syrian child’s suicide after bullying

Amal Alshteiwi, a newcomer to Canada from Syria, took her own life several weeks ago

Child, 11, accidentally shot in the chest at Alberta religious colony

Child taken from Hutterite colony to nearby hospital

Woman in critical condition after motorcycle crash on Edmonton highway

Police say both women were thrown from the bike, and the van continued forward, hitting a Nissan Altima

Ceremonies, vigils planned in Toronto to honour victims of deadly van attack

Many of those who helped that day — first responders and Good Samaritans alike — still affected

New study suggests oilsands greenhouse gas emissions underestimated

New study is the first to use actual field measurements taken from aerial overflights, or top-down measurements

Most Read