Incorrect billing and misleading contracts were big woes for Canadian consumers. (File photo)

Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman

Incorrect billing charges accounted for 16.5 per cent of all issues raised

A semi-annual report on complaints about Canada’s phone, internet and television services shows that the two biggest headaches for consumers continue to be billing mistakes and contract terms that are either misleading or not disclosed.

Incorrect billing charges accounted for 16.5 per cent of all issues raised in 9,831 complaints over a six-month period and was the top issue for almost every type of service, including internet, television and phone service.

The top irritant for wireless services was misleading and undisclosed contract terms, which was the second most common sore point for the other categories of service.

Wireless services accounted for 37.1 per cent of all issues handled by the CCTS over the six months ended Jan. 31 while 27.8 per cent of the issues related to internet service and 18.2 per cent of the issues were about TV.

The tally is published by the Commission for Complaints for Telecom-Television Services, an industry-funded body that gets its mandate from the federal government’s Canadian Radio-television and Telecommunications Commission.

The CCTS says about 60 per cent of the complaints covered by the report were about five service providers — Bell, Rogers, Cogeco, Telus and Freedom Mobile, the wireless service from Shaw Communications.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Eleventh Annual Battle River Ride for STARS flies past goals

There is also a STARS ride near Rumsey in late summer every year

Buccaneers pillage Irish 36-0

Central Alberta bounces back after off week against Wolfpack

Maskwacis RCMP investigate deaths of two children

The RCMP can confirm that these children were siblings

Coronation RCMP encouraging residents to join the #9PMRoutine

It’s 9 p.m. Are you locked up and secure for the night?

Community mourns the deaths of two Maskwacis toddlers

Siblings found drowned on family’s property

Fashion Fridays: 5 casual summer dress styles

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

A year later, ceremony commemorates victims of the Danforth shooting

It’s the one-year anniversary of when a man opened fire along the bustling street before shooting and killing himself

Ottawa fights planned class action against RCMP for bullying, intimidation

The current case is more general, applying to employees, including men, who worked for the RCMP

Alberta judge denies B.C.’s bid to block ‘Turn Off the Taps’ bill

He said the proper venue for the disagreement is Federal Court

Buccaneers pillage Irish 36-0

Central Alberta bounces back after off week against Wolfpack

Sexual harassment complaints soaring amid ‘frat boy culture’ in Canada’s airline industry

‘It’s a #MeToo dumpster fire…and it’s exhausting for survivors’

How much do you know about the moon?

To mark the 50th anniversary of the first lunar landing, see how well you know space

Bashaw seed cleaning plant holds official opening

New facility operating well since January

Couple found dead along northern B.C. highway in double homicide

Woman from the U.S. and man from Australia found dead near Liard Hot Springs

Most Read