People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

People line up and check in for an international flight at Pearson International Airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. THE CANADIAN PRESS/Nathan Denette

Travel industry ‘in tailspin’ as federal government adopts new COVID-19 test rules

There isn’t yet a list of approved testing agencies for the new regulations

The travel industry in Canada has been thrown into a “tailspin” by new federal rules requiring a COVID-19 test before Canadians are allowed back into the country from most international travel, says the Association of Canadian Independent Travel Advisors.

The timing of Transport Minister Marc Garneau’s announcement of the new protocol last Thursday — New Year’s Eve — could not have been worse because many agents had closed their offices for the holiday long weekend, the group said in a statement.

“The releasing of this new protocol in the afternoon of New Year’s Eve put most of our industry into a tailspin,” ACITA said.

“With no warning in place, people who had chosen to travel over the New Year were not given the opportunity to cancel or change their trips.”

ACITA is a new association started by independent travel agents last spring in part to lobby for government assistance for the industry due to challenges caused by the pandemic.

It says the testing move “seems to be having the opposite effect” from helping the industry recover.

The federal Conservatives are calling for an emergency meeting of the House of Commons to consider a study of the testing requirement, with multiple Liberal ministers asked to testify.

The change in Ottawa’s policy left travel agents like Calgary’s Janez Law scrambling to get in touch with clients who are on trips or planning to take trips.

“People don’t like it very much but what can you do, you have no choice if you want to come home, right?” she said, adding it’s difficult to provide advice to her clients because of the lack of detail in Ottawa’s plan.

She said a Canadian client now in the Philippines said she will have to endure a six-hour-plus bus trip to the capital, Manila, to get the required test to ensure she is allowed back into Canada when she returns on Thursday.

Law said such tests are expensive in most of Asia, adding the test in Manila is expected to cost $150.

Her agency, Travel Far and Beyond, specializes in arranging trips to Asia but has experienced a 90 per cent decline in volume due to the pandemic.

Law added she personally supports the idea of more testing of travellers if it makes Canada safer.

The new rules will further discourage customers who are already wary of travelling to Africa during the pandemic because of its perceived quality of health care, said Pat Littlejohn, a co-owner of Toronto’s Wild Journeys Safaris in Africa.

“We sell trips to Africa. It actually might be very difficult to obtain one of these tests in Africa before returning to Canada. This just might be an impossibility,” she said.

“To put that requirement on just seems to just shut down travel, basically.”

READ MORE: Feds weigh cutting COVID-19 sickness benefit for Canadians who have travelled

Quick tests for COVID-19 at the airport would be a much better way to proceed, she said, adding many of her clients have put their plans “on hold” until the pandemic situation clears up.

The ACITA statement says most travel clients are willing to accept an additional cost related to travel during the pandemic but fear they could face “being gouged” to get the required testing.

“Our clients, those who have travel booked, are now looking to cancel their trips, not only due to the uncertainty that arises should they have difficulty getting a test within the allotted 72-hour time frame, but also due to the additional costs associated,” the group said in its statement.

It added that travel agents have been unable to tell passengers set to depart Canada this week whether testing locations they’ve identified will be included in Ottawa’s list of approved facilities since that list hadn’t been published.

Dan Healing, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Coronavirustravel

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Alberta reported its highest number of daily COVID-19 cases since December 16 on Friday. (NIAID-RML via AP)
Alberta reports 1,521 additional COVID-19 cases, 674 new variant cases

Daily case total the highest since mid-December

County of Paintearth
County of Paintearth meeting highlights April 7th

Bylaw 698-21 was presented to council for first reading during their April 7th meeting of council

Supporters pray outside as Pastor James Coates of GraceLife Church is in court in Stony Plain, Alta., on Wednesday Feb. 24, 2021, after being charged with holding Sunday services in violation of COVID-19 rules. THE CANADIAN PRESS/Jason Franson
Alberta church shut down, fenced off for ignoring COVID-19 health restrictions

Police and security staff were on hand as metal fencing was erected around the church building earlier today

A cross made out of hockey sticks at a makeshift memorial is silhouetted against the setting sun at the intersection of a fatal bus crash near Tisdale, Sask., on Monday, April, 9, 2018. A virtual tribute is planned to mark the third anniversary of the Humboldt Broncos bus crash. THE CANADIAN PRESS/Jonathan Hayward
VIDEO: Humboldt Broncos team to be honoured on third anniversary of fatal bus crash

16 people died and 13 were injured when a semi-trailer ran a stop sign into the path of the hockey team’s bus

Vancouver’s park board general manager issued a new order Friday restricting tents and other temporary structures from being set up in Strathcona Park after April 30, 2021. THE CANADIAN PRESS/Jonathan Hayward
Vancouver park board issues order to restrict tents in Strathcona Park

The order issued Friday restricted tents and other temporary structures from being set up after April 30

Stettler’s own Renegade Station is kicking off the spring season with a brand new single - to be released April 9th. (Photo submitted)
A brand new single is on the way from Stettler-based band Renegade Station

Free Free Free hits all streaming platforms on April 9th

Foreign Affairs Minister Marc Garneau waits for a virtual meeting to begin with US Secretary of State Antony Blinken in Ottawa, Friday February 26, 2021. THE CANADIAN PRESS/Adrian Wyld
Ottawa mulls exempting more workers from Canada-U.S. border shutdown: Garneau

Canada-U.S. border has been closed to people travelling for vacations and other non-essential visits since March 2020

A worker smooths concrete at a construction site in Toronto on January 16, 2020. THE CANADIAN PRESS/Cole Burston
Economy adds 303,000 jobs in March, unemployment rate falls: Statistics Canada

Figure released this morning outpaced the 259,000 gain seen in February

FILE - This file photo dated July 10, 1947 shows the official photograph of Britain’s Princess Elizabeth and her fiance, Lieut. Philip Mountbatten in London. Buckingham Palace says Prince Philip, husband of Queen Elizabeth II, has died aged 99. (AP Photo/File)
Prince Philip, husband of Queen Elizabeth II, dies at 99

Philip spent a month in hospital earlier this year before being released on March 16

Campbell River city council will continue its 2020 policy of waiving late fees and NSFs. (Mirror File photo)
53% of Canadians teetering the brink of insolvency: survey

A majority of Canadians admit they’re just $200 away from not being able to pay their monthly bills

Alberta Premier Jason Kenney listens as the 2021 budget is delivered in Edmonton Alta, on Thursday, Feb. 25, 2021. THE CANADIAN PRESS/Jason Franson
Kenney faces criticism from doctors, his own caucus, over new COVID-19 health rules

Alberta now has more than 10,000 active cases, about 43 per cent are variants

Josee Cabral is seen in her office in Chateauguay, Que. on Thursday, March 25, 2021. THE CANADIAN PRESS/Paul Chiasson
Watch the details to help avoid financial headaches when filing your tax return

Small, easily avoidable mistakes could end up costing you if you’re not careful

Most Read